Refund policy

Return Conditions

Due to the highly personalized and customized nature of our bobblehead products, we do not offer regular return and exchange services. However, if you receive an item that meets our return conditions, please contact our customer service team via email at service@happybobbles.com within 30 days of receiving your order. Any requests made after 30 days will not be accepted.

Important Notes:

  • All returns must be authorized in advance. Unauthorized returns will not be accepted
  • Items must remain in their original condition as received, unused, with tags, and in original packaging
  • For returns, customers must use a shipping method that provides tracking information

Product Quality Statement: Our bobblehead products are 100% handmade and customized. During production, we provide photos for your confirmation. Due to the handcrafted nature, products may have slight handmade marks or minor variations, which are normal and not considered quality issues. We aim for overall resemblance and artistic effect rather than industrial-perfect replication.

Full Refund Situations

(We cover return shipping costs)

We will provide a full refund in the following situations:

  1. Incorrect or mismatched size
    • Does not match the size you selected
  2. Wrong or missing items
    • Did not receive the package or received the wrong package
  3. Severe damage
    • Product has obvious breakage or serious defects upon receipt (photo evidence required)

For the above situations, we will remake the product for free or provide a full refund (your choice)

Partial Refund Situations

(Customer bears return shipping costs and customization fee deduction)

You may request a return and refund in the following situations, but you will need to bear related costs:

  1. Unsuitable product size selected
  2. Personal reasons
    • Such as personal preference, change of mind, dissatisfaction with handmade effect, etc.
  3. Dissatisfaction with confirmed customization
    • If you confirmed photos during production but are still unsatisfied upon receiving the actual product

Fee Details:

  • Customer bears return shipping costs
  • Original shipping fees are non-refundable
  • Refund will deduct 40% of the product price as customization fee

Order Cancellation Policy

Cancellation Before Shipping:

  • Non-customized products
    • Can be canceled or replaced for free if not yet shipped
  • Personalized customized products
    • Requires payment of 40% of the product price as customization fee

Special Note: Since customized products begin production immediately after ordering, even if you contact us immediately after placing your order to cancel/modify it, we will still charge the corresponding production fee. Thank you for your understanding.

Cancellation After Shipping: Please refer to the return policy above

About Exchanges

We do not offer traditional exchange services. Since each bobblehead is 100% customized according to customer requirements and cannot be resold, therefore:

Merchant Responsibility Situations:

  • If due to our error (wrong item shipped, size error, severe damage, etc.)
  • We will remake the correct product for free or provide a full refund
  • This is not an exchange, but our remedy measure

Customer Responsibility Situations:

  • If you need a replacement for personal reasons
  • We recommend choosing a refund (deducting 40% customization fee), then placing a new order
  • Or keep the original product and place a new order for a new product

Non-Returnable Situations

The following situations are not covered by our return policy:

  • Product damage caused by contact with corrosive substances or chemicals
  • Product damage caused by misuse, improper operation, or poor maintenance
  • Damage caused by customer actions such as washing, wear and tear, or soiling
  • Gifts or other non-product items included in the order
  • Products beyond the 30-day return processing period
  • Gift cards are non-refundable
  • Normal handmade marks or minor variations (not serious defects)
  • Customization effects confirmed during production (unless there are significant differences)

Return Service Process

Step 1: Initiate Return Request

  • Send an email to service@happybobbles.com
  • Include photos and/or videos of the item, along with your order number
  • Our customer service team will review your return request within 3 business days

Step 2: Obtain Return Authorization

  • If your return is accepted, we will send you the return address and detailed instructions
  • Note: Do not send items to the shipping address on the package. The return address is different from the shipping address
  • Unauthorized returns will not be accepted

Step 3: Ship Back the Item

  • Please use a shipping method that provides tracking information and signature
  • We are not responsible for loss of unauthorized returns or items sent to incorrect addresses
  • Items must be brand new and unused, maintaining their original condition as received

Step 4: Refund or Remake Processing

  • After receiving the return, we will inspect the item within 3-5 business days
  • Then provide a remade product or process the refund

Refund Information

Refund Processing Time:

  • After receiving and reviewing the return, we will begin processing the refund within 3 business days
  • Refund will be returned to your original payment method
  • Refund may take 7-10 business days to appear in your account, depending on your bank or credit card company

Refund Amount:

  • Merchant responsibility: Full refund (including return shipping costs)
  • Customer responsibility: Refund amount = Product price × 60% (deducting 40% customization fee), excluding shipping costs

If you have not received your refund within 10 business days, please:

  1. Check your bank account
  2. Contact your bank or credit card company
  3. If still unresolved, contact service@happybobbles.com

Contact Us

For any return or exchange questions, please contact: